If you are a Visitor, Replay collects information on your use of the Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address. Replay's purpose in collecting Usage Data is to better understand how Replay's Visitors use the Site.
We monitor the instance of the recording viewer and Replay browser that our customers use. This includes using first-party cookies to maintain a coherent scope for a customer user session across the customer-facing Replay Services. As part of your use of the Services, we collect the same information as that of a Visitor above and may ask you for additional information such as usage data in relation to the Services and other information we deem relevant for the purpose of providing the Services.
In the course of business, we may hire third party individuals and organizations to help us make the Replay Services better. These third parties include our web host provider, other SaaS providers, such as an email hosting service, payment processors or outside contractors we hire to perform maintenance or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems.
Replay may disclose Personal Information only to those of its employees and third party organizations that (1) need to know such information in order to process it on Replay’s behalf or to provide services as described above and (2) have agreed not to disclose it to any other parties without Replay’s consent. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site and/or the Service, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes.
Before using or sharing your information with non-agent third parties in ways not discussed here or previously authorized by you, we will provide you Notice and an opportunity to control the further use or disclosure of your personal information.
If you are a registered user of the Service and have supplied your email address, Replay may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Replay and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Replay takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Information.
We may allow you to sign up and log in using your Google account. If you sign up using your Google email account, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, profile picture, general location, your timezone and birthday. Generally, we collect this information to support your account and to help us understand how you use the Service so we can make it better.
The specific uses are:
You can control the information that we receive from Google using the privacy settings in your Google account.
We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.
Your personal information will be retained by Replay for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate interests, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.
We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.
You have the following rights with respect to data protection: